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{"id":6208,"date":"2024-11-29T15:24:55","date_gmt":"2024-11-29T15:24:55","guid":{"rendered":"https:\/\/sltech.homologacaodeprojeto.com.br\/?page_id=6208"},"modified":"2025-01-31T21:09:05","modified_gmt":"2025-01-31T21:09:05","slug":"service-desk","status":"publish","type":"page","link":"https:\/\/sltechnew-dafteedgfadgbug5.brazilsouth-01.azurewebsites.net\/service-desk\/","title":{"rendered":"Service Desk"},"content":{"rendered":"\t\t
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Service Desk<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Servi\u00e7os<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Service Desk<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\/\/ Sobre o servi\u00e7o<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Monitoramento e gerenciamento proativo<\/span><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Monitoramento 24\u00d77 e gerenciamento proativo 8\u00d75<\/strong> de Infraestrutura da TI s\u00e3o pilares essenciais para a efici\u00eancia de um Service Desk moderno. Essas pr\u00e1ticas garantem que incidentes sejam detectados e tratados<\/strong> antes que se tornem problemas cr\u00edticos<\/strong>, minimizando interrup\u00e7\u00f5es e maximizando a disponibilidade dos servi\u00e7os.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Acompanhamento de rotinas<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Monitoramento da \u00e1rea de TI direcionando os analistas em sua rotinas e projetos.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Suporte remoto e local<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Reparo de TI com suporte remoto, telef\u00f4nico e presencial, gerido por sistema de tickets.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Invent\u00e1rio de ativos de TI<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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An\u00e1lise do ambiente do usu\u00e1rio de forma estruturada para verificar se itens b\u00e1sicos est\u00e3o funcionando de forma correta.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Cobertura de f\u00e9rias e transi\u00e7\u00f5es<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Cobertura da opera\u00e7\u00e3o de suporte de TI durante o per\u00edodo que a empresa precisar ou na aus\u00eancia do colaborador<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Preventiva mensal<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Rotina mensal que gera um bom funcionamento e seguran\u00e7a da infraestrutura para que haja redu\u00e7\u00e3o de paradas imprevistas.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\/\/ Mande-nos uma mensagem<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Quer solicitar um or\u00e7amento?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tEntre em Contato<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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+100 marcas<\/b> confiam na tecnologia e expertise<\/b> da SLTECH \npara proteger dados, \notimizar a TI e impulsionar a seguran\u00e7a digital <\/b> de seus neg\u00f3cios.<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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